One inbox.
Every channel.
AI that hands off.
Omnibox is omnichannel AI for customer conversations — Instagram, Messenger, WhatsApp, Telegram, comments, and web chat in one place, grounded in your knowledge base.
- Unified inbox + comments workspace
- AI agents tailored to each channel
- Human handoff when policy requires it
Set up in minutes · Every channel in one place
Teams use it across
The old way
Six apps. Missed DMs. Lost comments.
Customers message you where they already are — Instagram, WhatsApp, Messenger. Comments pile up on posts. Generic bots invent policies. Your team needs one queue, not another tab.
Omnibox centralizes conversations, runs knowledge-backed AI agents, and escalates to humans with full context — on inbox threads and public comments alike.
Customer stories
Support that keeps up with social.
Brands use Omnibox to answer faster on every channel, moderate comments safely, and loop humans in before trust breaks.
“We stopped living in six apps. Instagram and WhatsApp land in one inbox — the agent handles shipping FAQs and pings us on refunds.”
Elena V.
Head of CX, D2C fashion
“Comment threads used to die in notifications. Now we reply publicly, DM when it’s sensitive, and our knowledge base keeps answers consistent.”
Marcus T.
Social lead, ecommerce
“Handoff is the killer feature. AI pauses instead of guessing on chargebacks — our team picks up with the full thread already there.”
Priya N.
Support manager
“We run three brands on one stack. Different agents per channel, same operator inbox. Night and day versus tab-switching hell.”
Jordan K.
Agency founder
“The best teams don't chase notifications — they run one inbox.”
Omnichannel · Grounded AI · Human handoff
Go live in one sitting
Three steps to omnichannel AI
Connect your channels
Link Messenger, Instagram, WhatsApp, Telegram, and optional web embeds. Each integration routes to the agent you choose.
Train agents on your knowledge
Upload docs and FAQs, set tone and handoff rules, and define when AI should not answer on its own.
Automate with guardrails
Let AI reply on inbox and comments, pause per thread, and hand conversations to humans with full context.
Start with the channels your customers use most
Everything included
Built for omnichannel ops
Inbox, comments, agents, knowledge, handoff, and team permissions — designed for how social customers actually reach you.
Unified inbox
Instagram DMs, Messenger, WhatsApp, Telegram, and web chat in one queue — with live updates and full thread history.
Omnichannel connections
Connect Messenger, Instagram, WhatsApp, Telegram, and website chat for each brand you manage.
AI agents & knowledge base
Ground replies in your docs, sheets, and FAQs. Set what each agent can do — reply, moderate, hand off, or stay silent.
Comments workspace
Handle Facebook and Instagram feed comments in a dedicated view — public replies, private Messenger follow-ups, moderation.
Human handoff
AI requests staff when policy requires it. Timed holds, resume controls, and operator-attributed replies keep trust intact.
Team-ready
Owners, admins, and inbox-only operators with channel permissions. Analytics on conversation volume and automation.
24/7
AI when you want it
5+
Channel types
Handoff
Human in the loop
Docs
Grounded answers
Why Omnibox
Not another generic chatbot
Ticket desks ignore DMs. Generic bots guess at policy. Omnibox is built for social messaging and clear about when AI should stop.
Pricing
Start lean. Scale with channels.
Placeholder tiers — adjust when you launch. Most teams pilot on one or two channels, then add WhatsApp, comments, and more agents.
FAQs
Questions, answered.
What is Omnibox?
Omnibox is an omnichannel AI agent platform: one inbox for customer DMs, chats, and social comments, with knowledge-backed automation and clean human handoff.
Which channels are supported?
Messenger, Instagram, WhatsApp, Telegram, website chat, and shareable chat links. Email is on the roadmap.
Can AI reply to public comments?
Yes. A dedicated comments workspace supports public replies, optional private Messenger follow-ups, comment deletion when policy allows, and the same handoff model as DMs.
How does human handoff work?
When AI should not answer — refunds, legal questions, missing information, or upset customers — it pauses and your team picks up from the same inbox with full context.
Will it replace my support team?
No — it deflects repetitive queries and keeps humans in the loop for high-stakes moments. Operators see attribution on their outbound messages.
Your customers are already in your DMs
Put every conversation in the Omnibox.
Connect channels, ground your agents, and let AI hand off before it guesses — then iterate as your policies evolve.
- Inbox and comments in one product
- Messenger, Instagram, WhatsApp, Telegram, and web chat
- Operators with channel permissions
- Roles for owners, admins, and inbox staff