Omnibox
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Last updated: June 10, 2026

Privacy Policy

This policy explains how Omnibox (“we,” “us,” or “our”) collects, uses, and protects information when you use our omnichannel messaging and AI automation platform (the “Service”).

Omnibox is a business platform. Our customers (“Customers”) are organizations that connect messaging channels and manage conversations. This policy covers Customer staff users and people who message those Customers through connected channels (“End Customers”).

Information we collect

Depending on how you use the Service, we may collect:

  • Account data — name, email, credentials, organization details, roles, and activity within the Service
  • Messaging data — message content, attachments, thread history, and contact profiles from connected messaging platforms
  • Customer content — knowledge-base materials, agent configuration, automation logs, and form submissions
  • Integration data — credentials and identifiers needed to connect messaging platforms, CRM integrations, and other third-party services you authorize
  • Technical data — IP address, browser type, timestamps, cookies, and diagnostic logs used to operate and secure the Service

How we use information

We use collected information to:

  • Provide, maintain, and secure the Service
  • Route, store, and deliver messages across connected channels
  • Run AI agents, knowledge retrieval, and automations on behalf of Customers
  • Authenticate users, enforce access controls, and prevent abuse
  • Provide support and communicate about the Service
  • Comply with legal obligations

We process End Customer data on behalf of our Customers. Customers are responsible for providing required notices to their End Customers and for having a lawful basis to collect and use messaging data.

AI and automated processing

The Service uses artificial intelligence to draft replies, search knowledge bases, and run automations. Depending on Customer settings, message content may be sent to third-party AI providers for processing. AI outputs are not guaranteed to be accurate; Customers may configure human handoff when automation should pause.

How we share information

We do not sell personal information. We may share information with:

  • The Customer organization that owns the relevant workspace
  • Service providers that help us host, store, deliver, and secure the Service
  • Integrated messaging platforms and CRM systems when required to fulfill Customer workflows
  • Authorities when required by law or to protect rights, safety, and security
  • Successors in a merger, acquisition, or asset sale, with notice where required

Third-party services connected by Customers are governed by their own privacy policies. We are not responsible for practices outside our control.

Retention and security

We retain information for as long as needed to provide the Service, meet legal obligations, and resolve disputes. Customers may delete certain content where features are available. When a Customer stops using the Service, we delete or anonymize data within a reasonable period unless retention is required by law.

We use administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure.

International transfers

We and our service providers may process information in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information.

  • Staff users can update account details in the Service and contact us for other requests
  • End Customers should contact the business they messaged; we assist Customers with applicable requests as required by law

Children

The Service is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

Contact us

For privacy questions or requests, email [email protected]. We may update this policy from time to time; changes will be posted here with a revised date.